Pricing and Billings
Privacy & Legal
- Do you offer Gift Wrapping?
Yes! We offer gift wrapping for a fee of $4.95. Shipments are beautifully packaged in our signature boxes, with tissue paper and ribbon. You can provide a gift message at checkout.
- Can I include a Gift Card?
Personalize your gift by selecting the complimentary "gift card" option at checkout, even if you did not choose gift-wrapping.
- Do you have a Gift Receipt?
Prices will not appear on the gift recipient's packing slip. Should the recipient wish to exchange or return the item(s), the pricing information is encoded on the receipt for our reference
Pricing and Billing
- Do I have to pay sales tax?
We only charge sales tax on orders being shipped to California addresses. Sales tax is charged based on ship to address.
- I have a question on my charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
- I need a copy of my receipt/invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
- When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
- When will my credit card be charged?
Your credit card will be charged only when we ship your order.
- Secure Ordering
Protecting your online order information at APOTHIA is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, our Customer Service Team is available at 1-877-476-6762 Monday through Friday, 8:00 a.m. to 4:00 p.m. (PST). Our fax number is 1-310-815-0707.
- Information Collection
Whenever you shop with APOTHIA (in our stores, online, or by phone) we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us. If you register with us online, we may ask for additional information, such as your age, interests or product preferences. To improve our web site, we may collect non-personal information about how users navigate through the site.
- Use and disclosure of information
We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you. We may provide information we collect to third party service providers that help us bring you our products and services, for example, a company that distributes our email promotions.
- Opt Out Procedures
If you prefer that we not disclose non-public personal information about you to nonaffiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures. If you wish to opt out of disclosures to nonaffiliated parties, you may do so writing to APOTHIA Inc, Attn. Web Services, 2500 South La Cienega Blvd. Los Angeles, CA 90034.
- Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: APOTHIA Inc, 2500 South La Cienega Blvd. Los Angeles, CA 90034. Please allow 30 days for a response.
- Children's Privacy
The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. The APOTHIA website is not directed at children under 13, and does not knowingly collect any personal information from children under 13.
- Online account registration
Registering with APOTHIA will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don't have to enter them each time you shop. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.
We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to "opt-out" or stop receiving them.
All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of APOTHIA Inc. or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with the APOTHIA website. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.
The trademarks, logos, service marks and trade names of APOTHIA Inc. and our affiliates may not be used without our written permission.
- Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
- Disclaimer of Liability
We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.
- Acceptable Law
- No Confidentiality
Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of APOTHIA Inc., including worldwide rights in all intellectual properties.
- Why register with APOTHIA?
Registering enables you to use our personalized features which make your shopping easier. Returning customers, who have already completed the registration process, can simply sign-in and their default shipping address will appear automatically in shipping screens when a purchase is made. Registered customers may access their existing account to reprint invoices, check on the status of orders and review their order history.
Your information will be securely store by us.
- How do I register?
- Click the "My Account" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
- How much is my shipping?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
- How do I sign-in to my existing account?
You may sign in to the site by clicking "My Account " from the navigation bar at the top of the page. You will also be prompted to sign-in when you attempt to access a feature (we do not require registration) that requires you to be registered, such as Checkout. When you select one of these features, you will be taken to a page where you can enter your email address and password to sign in.
- How do I modify billing and shipping Information?
To enter or modify billing or shipping settings, select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Personal Info Category choose "Manage your shipping address" or "Manage your billing address" to modify.
Add/Modify/Delete Credit Card Information
To enter or modify billing or shipping settings, select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Payment Settings Category, select the "Edit or delete a debit / credit card" option. To add a card, simply enter your card information. At the bottom you have the option to select this card as the default for easy check-out.
Select or Modify the Default Credit Card
To the right of your list of saved credit cards, use the Default Billing Card checkbox to designate which card you want to serve as your default-billing card. The default credit card information will appear automatically in the billing screens when you make a purchase. (You will still be able to manually choose other available cards from the pull-down menu.)
- How do I change my password?
Select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Personal Settings Category select "Change my email address or password" to modify.
- What if I forgot my password?
If you are attempting to log into APOTHIA and cannot recall your password, select "Forget your password?" at the bottom of the Sign In screen. Type in the email address you used to sign up with us and your password will be emailed securely to you within minutes.
- Do you ship to my country?
Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
- Will I have to pay custom duty charges?
Yes. The shipment insurance will be included in the charge we quote, however any existent custom's duties or local taxes charged by your country will be the customer's responsibility to pay as the shipment reaches your Customs office at the border.
- How much will shipping fees be?
Other than to Canada, for all international shipping we will contact you with the actual charge after your order has been placed with a shipping quote. We will ship after you have agreed to the charge. You may cancel your order if you choose at this time.
Canada shipments are via USPS Standard Priority Service and the fee is $20.95.
- What if I return my order?
Refused and returned packages retain not only the original shipping charge, but also incur additional return fees via the shipping company. Therefore we will only refund the cost of the product less the cost of this return-shipping fee.
- How do I buy/redeem a gift certificate?
When you purchase an online gift certificate we will automatically send an email to the recipient informing them of their gift and how to redeem it. Our Gift Certificates may be used on the APOTHIA.com website.
To redeem your gift certificate online simply type the gift certificate code at checkout where indicated. We will automatically use this gift certificate to pay for any purchases you make today or in the future. You can always check your gift certificate balance from your "My Account" page.
- How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.