Shipping & Returns
- How fast will my order be shipped?
Orders received before 2 p.m. PST will normally ship the same day and after 2 p.m. will ship the next business day. A business day is considered to be Monday through Friday, except holidays. All orders placed between 2 p.m. PST Friday through weekend will ship on Monday, pending availability and credit approval. Next day delivery orders placed on Friday after 2 p.m. PST and over the weekend will arrive on Tuesday.
- What method of shipping will be used?
Inside the continental U.S. we ship using United States Postal Service or FedEx. We use United States Postal Service or FedEx for most international shipments to Canada and APO addresses.
- Do you ship to a P. O. Box address?
We do not ship to PO Boxes.
- Do you ship to Hawaii, Alaska or Puerto Rico?
We ship to Hawaii and Alaska via FedEx 2-day air. Separate rates apply for Puerto Rico.
- What are your Shipping Charges?
*Free 2 Day Shipping within Continental United States
*Shipments to Puerto Rico are excluded.
*Samples will include a $5 shipping charge
*Canada 4-9 Days $25.95 (Duties and Taxes Not-Included)
- Why is my purchase on back-order?
In some cases, shipping may be postponed due to a lack of product availability. We will notify you if that is the case. Items that are on backorder will be shipped when they are received in stock.
- Returns & Exchanges - 30 Day Guarantee
*We are proud of our APOTHIA collection and want you to be perfectly satisfied with your purchase. If you are not satisfied with your purchase, return the unused item in its original condition within 30 days of receipt of merchandise for a full refund, less shipping costs.
*Samples are not eligible for return
Returns and exchanges are accepted on items that HAVE NOT BEEN USED AND IN ITS ORIGINAL CONDITION AND PACKAGING.
- How do I return an item?
Please contact APOTHIA before returning any merchandise to receive a Return Merchandise Authorization (RMA) number. Pack your merchandise in the original shipping box. Please write the RMA # in the upper right-hand corner of the packing slip, along with the return reason. Insure your package for the full value or the merchandise and return it to us using the delivery service of your choice. If we don't receive if, we cannot issue you a credit.
We will notify you via e-mail once your return has been processed.
- Where do I send my return?
Attn: (YOUR RMA #)
2500 South La Cienega Blvd.
Los Angeles, CA 90034
If we don't receive it we cannot issue you a credit.
- How do I exchange an item?
Please email Customer Service or call at 310-815-0606 to arrange for an exchange. Once we receive your item for exchange, we will send your new order at no additional shipping cost. You will receive an e-mail containing the shipment tracking number when your new order is shipped.
- How do I return a gift I received?
If you are returning a gift, please call Customer Service at 310-815-0606. We can credit your APOTHIA account for a store credit.
- When will my credit appear on my account?
Once we receive your package, we will refund your credit card or Store Credit within five days. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take approximately 7 business days to reflect this transaction.
- Will I receive a full refund?
You will receive a refund for the cost of the item and sales tax if applicable. Shipping fees are not refundable.